1. Cancellation by the Customer

If you need to cancel an order, please contact our customer support team as soon as possible.

Cancellation requests are subject to the following conditions:

• Cancellation requests should generally be submitted within 24 hours of placing the order.
• Orders that have already been processed, packed, or shipped may not be eligible for cancellation.
• We may ask for basic information about your order to verify the cancellation request.
• If you are considering cancellation because of a concern about a product, its quality, or the information provided on our website, you are welcome to contact our support team before making a final decision.
• If you have not received an order confirmation or receipt, please check your email, including your spam or junk folder, before submitting a cancellation request.
• Payment processing may sometimes take additional time. A pending payment does not necessarily mean that the order has been cancelled.

Once a cancellation request is received, we will review the order status and let you know whether the cancellation can be completed.

2. Cancellation by Fedrey

In some situations, we may need to cancel an order after it has been placed.

This may happen when:

• The requested product becomes unavailable.
• Inventory information changes before the order can be processed.
• The order cannot be shipped to the requested destination because of applicable regulations or restrictions.
• We are unable to verify required order or payment information.
• We identify an issue that prevents us from safely or legally fulfilling the order.

If we need to cancel your order, we will make reasonable efforts to notify you using the contact information provided with the order.

If payment has already been received for an eligible cancelled order, any applicable refund will be processed according to our refund policy.

3. Shipping-Related Cancellations

In rare situations, an order may be affected by circumstances beyond our reasonable control, such as carrier issues, customs restrictions, government requirements, or other shipping-related problems.

If an order cannot reasonably be completed, we may cancel the order and notify the customer.

Any eligible refund will be handled according to the applicable refund terms.

4. After an Order Has Shipped

Once an order has been dispatched, cancellation may no longer be possible.

If you no longer want an order after it has shipped, please contact our customer support team. Depending on the circumstances, you may need to follow the applicable return or refund process.

5. Contact Us

For cancellation questions or requests, please contact us as soon as possible and include your order number and the contact information used when placing the order.

We will review your request based on the current status of your order and the applicable terms and regulations.