Fedrey is an online platform providing access to health, pharmacy-related and other eligible products and services.

Fedrey focuses on delivery within Australia. Delivery availability may vary depending on your location and the products included in your order.

You can contact our support team by emailing support@fedrey.com .

Select the products you would like to purchase, add them to your cart, complete the checkout process and provide the required delivery and payment information.

Orders are generally processed after payment and any required verification have been completed. Some products or orders may require additional checks before dispatch.

Contact Fedrey as soon as possible if you need to cancel an order. We will try to accommodate cancellation requests where the order has not already progressed to a stage where cancellation is impracticable.

Available payment methods are displayed during checkout. Payment options may change depending on the payment provider and current availability.

Fedrey focuses on delivery within Australia. Delivery availability can vary for certain locations and products.

Delivery time depends on your location, delivery method, courier network and other circumstances. Any delivery timeframe shown during checkout should be treated as an estimate unless expressly stated otherwise.

Where tracking is available, tracking details may be provided after your order has been dispatched. Tracking information may take some time to update.

Contact Fedrey support with your order number and tracking details. We can investigate the shipment with the relevant delivery provider and determine the appropriate next step.

If a product has a problem covered by an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.

Australian Consumer Law does not generally require a business to accept a return simply because a customer has changed their mind. Where Fedrey offers voluntary change-of-mind returns, the applicable conditions will apply.

Email support@fedrey.com with your order number and a description of the issue. Our team will review the request and advise you of the next steps.

Medicines and health products may be subject to additional safety, storage, dispensing and legal requirements. Please contact Fedrey before returning any medicine or health product so we can provide the appropriate instructions.

Yes. Certain medicines and healthcare products may require a valid prescription or other legal authorisation before they can be supplied.

Where required, the relevant prescription and verification requirements must be satisfied before the order can be fulfilled.

Product information on Fedrey.com is not a replacement for personalised medical advice. Please speak with a qualified doctor, pharmacist or other healthcare professional about your individual health needs.

Depending on the product and applicable requirements, additional information such as prescription details or other verification information may be required.

Only provide sensitive health information through the appropriate Fedrey channels or forms.

Fedrey handles personal information in accordance with its Privacy Policy and applicable privacy requirements.

Yes. You can contact Fedrey to request access to or correction of personal information we hold about you, subject to applicable privacy requirements and identity verification.