1. Shipping Coverage

We may offer shipping to selected international destinations, subject to product availability, local regulations, customs requirements, and carrier restrictions.

Because pharmaceutical products are regulated differently in each country, we may not be able to ship certain products to every destination.

Before placing an international order, customers should make sure that the purchase and import of the selected product are permitted under the laws of their country.

Fedrey reserves the right to refuse or cancel an order when shipping the product to a particular destination is not permitted or cannot be completed through an available shipping service.

2. Shipping Methods

We use established postal and courier services to handle international shipments. The shipping method may vary depending on the destination, product type, availability of the service, and applicable regulations.

Where tracking is available, customers will receive a tracking number after the order has been dispatched and the shipment information has been processed.

Some destinations may be served through registered or other trackable postal services.

3. Secure Packaging

We take reasonable steps to ensure that orders are packed securely before shipment.

Where appropriate, packages may be prepared using discreet packaging to protect the contents during transportation and to help reduce the risk of damage or exposure during delivery.

Packaging methods may vary depending on the product, destination, carrier requirements, and applicable regulations.

4. Processing and Dispatch

Orders are normally prepared for shipment after payment has been successfully confirmed and any required order or prescription verification has been completed.

Processing times can vary depending on the product and order requirements.

Once your order has been dispatched, available tracking information will be provided through the contact information associated with your order.

5. Estimated Delivery Time

International delivery times can vary considerably from one destination to another.

As a general estimate, delivery may take approximately 7 to 30 days, depending on the destination, shipping method, customs processing, local postal services, and other factors.

These timeframes are estimates only and are not guaranteed delivery dates.

Customs inspections, public holidays, weather, transportation issues, local delivery conditions, and government requirements may cause additional delays.

6. Tracking Your Order

When tracking is available for your shipment, we will provide the tracking details after dispatch.

Customers can use the tracking number through the applicable carrier or postal service to check the latest available shipment information.

Tracking updates may not appear immediately after dispatch. In some cases, there can be a delay between the time a package leaves our facility and when the carrier's tracking system records its next scan.

7. Customs and Import Requirements

International shipments may be inspected or held by customs authorities in the destination country.

Customers are responsible for understanding the import rules, restrictions, duties, taxes, prescription requirements, and other regulations that apply to pharmaceutical products in their country.

Fedrey cannot control decisions made by customs authorities or other government agencies.

Any customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at the time of purchase.

8. Delivery Delays

Although we work with established shipping providers, delays can sometimes occur after an order has been dispatched.

Possible causes include:

• Customs inspections
• Government restrictions
• Carrier delays
• Local postal delays
• Incorrect or incomplete address information
• Weather or transportation disruptions
• Public holidays
• Unforeseen events affecting the delivery network

When a shipment is delayed, we will make reasonable efforts to help customers check the available tracking information and understand the current status of the shipment.

9. Lost or Damaged Packages

If your package appears to be lost, damaged, or has another delivery-related issue, please contact our support team as soon as possible.

We may ask for your order number, tracking information, and other relevant details so we can review the situation with the shipping provider.

Depending on the circumstances and our review of the shipment, we may offer an appropriate resolution, which can include a replacement shipment or refund where applicable.

10. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your name, street address, city, state or province, postal code, country, and contact information before submitting your order.

Fedrey is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

Additional shipping charges may apply if a shipment needs to be sent again because incorrect delivery information was provided.

11. Reshipments and Refunds

If we confirm that the wrong product or incorrect quantity was sent due to an error on our part, we will review the order and determine the appropriate solution.

Depending on the circumstances, an eligible customer may receive a replacement shipment or refund.

If a shipment is confirmed as lost in transit, we may investigate the shipment with the carrier before determining whether a replacement or refund is appropriate.

Any refund or reshipment is subject to our applicable policies and the circumstances of the individual order.

12. When a Refund or Reshipment May Not Apply

A refund or free replacement may not be available when the delivery problem results from:

• An incorrect or incomplete shipping address provided by the customer
• Failure to provide required information for customs or delivery
• Refusal to accept the package
• Import restrictions applicable to the destination
• Customer-requested changes after dispatch
• Incorrect or incomplete contact information
• Circumstances outside our reasonable control

Each situation will be reviewed based on the specific circumstances of the order.

13. Customer Support

If you have a question about your shipment or believe there is a problem with your delivery, please contact our customer support team with your order number and tracking details, if available.

We will make reasonable efforts to help you understand the status of your shipment and assist with eligible delivery issues.

14. Important Information

Important: Shipping times, available destinations, shipping methods, and delivery requirements may change based on carrier policies, product restrictions, and applicable laws.

By placing an order with Fedrey, you acknowledge that international pharmaceutical shipments may be subject to customs procedures, local regulations, and delivery conditions outside of our direct control.

15. Contact Us

If you have questions about your shipment, delivery status, tracking information, or any delivery-related issue, please contact Fedrey support.